USECASE
Smarter dispatch of technicians
A telecom provider set out to improve service efficiency by predicting the ideal technician for each job, reducing costly misassignments while boosting customer satisfaction through smarter, data‑driven dispatching.
USECASE
Static FAQ replaced by smart chatbot
A Belgian telecom provider wanted to cut support calls by replacing its static FAQ with a scalable RAG‑powered chatbot that delivers accurate, immediate answers through a simple search‑based interface.
STORY 20.04.2026
Navigating the AI transition in marketing
USECASE
Turning an intranet into an AI assistant
Sales and support agents can’t live without it : MAiA turns Proximus’ intranet into realtime knowledge, cutting search time and powering 1.4 million questions since launch.