Navigating the AI transition in marketing
How we contributed to dynamic pricing and fraud detection
Recognising that advanced analycal tools were critical to providing the best prices to its customers, a telecommunications provider was looking for a partner to build a dynamic pricing tool and to detect fraud. Find out how we supported them.
Turning an intranet into an AI assistant
Sales and support agents can’t live without it : MAiA turns Proximus’ intranet into realtime knowledge, cutting search time and powering 1.4 million questions since launch.
Static FAQ replaced by smart chatbot
A Belgian telecom provider wanted to cut support calls by replacing its static FAQ with a scalable RAG‑powered chatbot that delivers accurate, immediate answers through a simple search‑based interface.
Smarter dispatch of technicians
A telecom provider set out to improve service efficiency by predicting the ideal technician for each job, reducing costly misassignments while boosting customer satisfaction through smarter, data‑driven dispatching.